GENERAL TERMS AND CONDITIONS

  • GENERAL TERMS AND CONDITIONS FOR ONLINE BOOKING ON THE MINT FAMILY HOTEL WEBSITE

    BOOKING AND ACCOMMODATION

    MINT FAMILY HOTEL commits to provide the services stated and paid for through online booking in accordance with the data provided by the client: name, stay period, number of nights, number of adults and children, price per night. The "Notes" field is not mandatory, and client's wishes entered this field will be accommodated as much as possible.

    PRICES AND PAYMENT
    Prices are listed in Bulgarian Lev (BGN), including 9% VAT, tourist tax, and insurance. The total payment amount is automatically calculated based on the number of days, adults and children, as well as the current price offer. Online booking is considered guaranteed after the prepayment for the first night. Bookings without prepayment are not considered guaranteed. MINT FAMILY HOTEL reserves the right to change prices and special offers. Confirmed and paid bookings are not subject to price changes.

    CANCELLATION AND CHANGES IN BOOKINGS
    For cancellations 14 days before the check-in date, the full paid amount is returned without penalty. For cancellations after this period or in case of no-show, the amount for 1 night is retained as a penalty. Discounted bookings and special offers are non-refundable and non-changeable. In cases of force majeure, documentation is required for possible refunds. Refunds are made to the card used for booking within 30 days from the date of cancellation.

    PAYMENT METHODS
    Payment is made through a virtual POS terminal using Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic, or Maestro cards. After creating and confirming the booking, a payment page will open in a secure 3-D Secure environment. The merchant does not have access to the cardholder's data. After successful payment, you will receive a confirmation and the parameters of your guaranteed booking.

    PERSONAL DATA
    Your personal data is protected by the laws of the Republic of Bulgaria and used exclusively by the reservation department of MINT HOTEL and the owner "MINT S EOOD", with the registered address: Plovdiv, Trakia Blvd № 60, IDN:BG207371437, UIC:2073714378, represented by Serhii Vietrov – Executive Director is entered in the register of legal entities - personal data controllers.

    Full merchant’s name: Mint Family Hotel

    Your personal data will not be shared with third parties. 

    IMPORTANT! If you encounter difficulties with booking and payment, please contact us at +359896875444 or via email at minthotelbg@gmail.com.